Agenda

Registration and Networking Reception

Chair’s Opening Remarks

Transactional vs Value Add – using automation to drive efficiencies

For the last 2 years Volkswagen Financial Services have been focusing on operational excellence and business automation to drive efficiencies throughout HR. The largest project is the application of business process automation to reduce the amount of actions per transactions for the customer. When using chatbots in their HR hub, it is important to distinguish what a genuine value-add and partner in the business is vs the transactional processes. However, the right flags must be in place to show when there is human oversight needed. As a result, it allows more time to be spent creating value-add to the business.

Julie and Christian will share what they have learnt in the early stages of their journey and where they are looking to progress in the future.

Building Community Through New Hire Orientation

Does your company have a mission? Does it have values? How critical are these mission and values to help achieve business goals?

Understand how Facebook builds community amongst new hires to help evolve its culture, support its growth and achieve its mission.

Solution Provider Case Study

Applying Digital Technology to Transform HR Service Delivery and Strategy

Fraser will share the effectiveness of core and advanced technology to deliver value from HR to the business strategy, and advanced HR reporting and analytics.

The key areas of focus are:

Core Technology Infrastructure:

• HCM Platforms (Workday, SAP, Oracle)
• Case Management
• Employee Portal
• Workflow

Advanced Technology

• RPA
• Cognitive AI
• Chatbots

Solution Provider Case Study - Stream 1/2/3/4

Business Meetings

Solution Provider Case Study

Driving Transformational Change Through Insights Within HR Analytics

A large-scale business such as Travis Perkins is constantly evolving, therefore having accurate HR data at its fingertips is vital. With 20+ brands within the business, Travis Perkins was keen to enable Senior HR staff to become more self-sufficient and empowered when managing their data.

Investment in a new HR system ran in parallel with the requirement to understand the true nature of classic HR KPIs, such as headcount statistics, retention of talent, forecasting recruitment trends and gender pay disclosures. Travis Perkins is extremely forward-thinking regarding Data Literacy and the ability for its employees/analytics users to be able to read, work with, analyse and argue with data. They understand that the effective management and reporting of data helps to quickly identify key focus areas. Catalyst IT implemented Qlik Sense alongside the HR system to delve deep into their data and improve decision making.

Key areas of this presentation include:

• Why use data?
• The benefits of using an analytics platform
• Results of implementation
• What’s next?

Solution Provider Case Study - Stream 1/2/3/4

Digital Change - Balancing the old and new ways of working

FitFlop has undergone (and is still in the process of) a period of digital transformation. This has impacted every person and process in our global business and driven a requirement for working in new ways, and at a different speed. Taking our people through change while retaining what is core to our culture and values has at times been a balancing act, and as a people team we have reframed how we work and what we deliver. Agile working, Kanban boards, scrums, two pizza teams and building skateboards are now part of our new vocabulary! We don’t always get it right, but we learn and adapt.

Group 1 - P2P Connect Speed Networking

Group 2 - Group Discussion: Question Time

James will facilitate this discussion by proposing the following 3 topics which you will discuss in your groups and then feed back to the wider group.

1. HR Data Analytics & Ethics - The data science and data pool around human behaviour – what could, and should, we be doing and how can HR help IT define ethics around this?

2. Employees are your best consumer - Why is there such a disconnect between the consumer’s and employee’s experience of IT? Advocacy is a key revenue driver, and how can your people advocate your organisation if their experience is 2nd class?

3. Arise ‘Clippy the Paperclip’ – Information in the flow of work - Is there an opportunity to use bots and other AI to bring it back from the dead and improve productivity and wellbeing in the flow of work.

Networking Lunch

Group 2 - P2P Connect Speed Networking

Group 1 - Group Discussion: Question Time

James will facilitate this discussion by proposing the following 3 topics which you will discuss in your groups and then feed back to the wider group.

1. HR Data Analytics & Ethics - The data science and data pool around human behaviour – what could, and should, we be doing and how can HR help IT define ethics around this?

2. Employees are your best consumer - Why is there such a disconnect between the consumer’s and employee’s experience of IT? Advocacy is a key revenue driver, and how can your people advocate your organisation if their experience is 2nd class?

3. Arise ‘Clippy the Paperclip’ – Information in the flow of work - Is there an opportunity to use bots and other AI to bring it back from the dead and improve productivity and wellbeing in the flow of work.

Business Meetings

Ditching the Pens - using technology to improve candidate experience

Jason will share some of the exciting methods Direct Line Group use to not only increase efficiency throughout the recruitment process, but also ensure excellent colleague and candidate experience.

From video interviews, gamification and virtual reality stands, to surveying declined and withdrawn candidates, this session will explore how to create a real long-lasting impact on candidates.

Solution Provider Case Study - Stream 1/2/3/4

Business Meetings

Winning Leadership in a Volatile World

How do you cope with an ever richer environment when it comes to the amount of data that companies have to deal with? How do you stay on course when the markets are ever more volatile and erratic? How do you navigate through the noise of the day to achieve your longer- term strategic objectives?

In all of these questions leadership plays a fundamental role and HR is well positioned to ensure we have the right leaders, at the right time, at the right place.

In this interactive session Gerard will discuss specifically the 4 key leadership attributes that drive winning performance:

• Growth
• Performance
• Authenticity
• Collaboration

Winedown Workshop 1: Driving a Culture of Innovation – a case study on Zurich’s ‘Make the Difference’ initiative

Zurich Insurance’s strategy is focused on being a customer-led insurer. In order to support this strategy and to drive a culture of bottom-up innovation and change, they launched a unique program in the insurance industry called ‘Make the Difference’. This session will introduce this flagship program aimed at driving customer solutions and executing their strategy, and how it embodies and tangibly demonstrates the purpose and values of Zurich, whilst also addressing key areas identified from employee surveys and promoting working in an empowered, agile and collaborative way.

Winedown Workshop 2: Leadership Capabilities Should We Be Looking For?

What Leadership Capabilities should we be looking for within our organisations? Urban will share Swedbank’s thoughts on this. You will then have the opportunity to choose 3 leadership capabilities and discuss the result.

Winedown Workshop 3: Senior Leadership Development

There can be a quandary in terms of people’s career paths as they tend to focus on particular disciplines and then move up the ranks to senior positions. On some occasions this means that they don’t have any other discipline exposure or have knowledge of running commercial teams. Julie believes it is important to use the skills of those that have run commercial teams and support them in the development of HR skill sets. This workshop will explore how other companies recognise genuine talent that can be used elsewhere in the business, how this has worked and the lessons to be learnt.

Winedown Workshop 4: Q&A Driving Transformational Change Through Insights Within HR Analytics

Following on from Roberts session on HR analytics, promoting self service platforms and employee engagement, this interactive workshop will give you the opportunity to discuss and share your thoughts and questions on the subject matter.

Coffee and Networking Break - Day 1 Close

Drinks Reception

Networking Dinner